Shipping policy

Every Ginger & Velvet piece is made by hand in our Madrid workshop, so we prepare orders one at a time. Here are the timings, the zones and the rates.

1. Preparing your order

We prepare your parcel and hand it to the carrier within approximately 3 working days of payment confirmation. Orders placed at the weekend or on a public holiday start counting from the next working day.

If a piece is not available at that moment, we will write to you with the options before shipping anything.

2. Spain

  • Mainland Spain: €3.00 — free shipping from €100. Estimated delivery 1 to 3 working days after leaving the workshop.
  • Balearic Islands, Ceuta and Melilla: €5.00 — free shipping from €100. Estimated delivery 2 to 5 working days.
  • Canary Islands: €9.00. Estimated delivery 3 to 7 working days.

Shipments to the Canary Islands, Ceuta and Melilla leave from mainland Spain and are subject to the customs procedures and taxes specific to those territories (IGIC or IPSI and, where applicable, customs clearance fees), which are payable by the recipient and are not included in the price.

3. Rest of the world

  • Portugal: €6.00 — free shipping from €100
  • Andorra: €6.00
  • Austria, Belgium, France, Germany, Italy, Luxembourg and the Netherlands: €20.00
  • Czech Republic, Denmark, Gibraltar, Monaco, Poland, Slovakia, Slovenia, Switzerland and the United Kingdom: €30.00
  • Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Norway, Romania and Sweden: €45.00
  • United States and Canada: €50.00
  • Algeria, Australia, Israel, Japan, Mexico, Moldova, Morocco, New Zealand, Russia and Ukraine: €75.00

International delivery times depend on the destination and the carrier, and usually range from 5 to 15 working days after the parcel leaves the workshop.

International rates are calculated for orders of up to 1 kg, which is more than enough for our pieces. If your order exceeds that weight, write to us at info@gingervelvet.com and we will prepare a quote.

If your country is not on the list, we do not currently ship to that destination. Write to us and we will look into it.

4. Duties and taxes outside the European Union

For shipments outside the EU, customs duties, import taxes and clearance fees are not included in the price of the product or the shipping cost, and are payable by the recipient under the rules of their country. If the parcel is refused at customs and returned to us, we may deduct the shipping and return costs actually incurred from the refund.

5. Tracking

When your order leaves the workshop you will receive a shipping confirmation email and, where the service used allows it, a tracking number so you can follow your parcel.

6. Delivery address

Please check your address carefully before confirming your order. If you spot a mistake, write to us as soon as possible at info@gingervelvet.com: if the parcel has not yet left, we will correct it at no cost. If it is already on its way, the cost of re-sending it because of an incorrect address or repeated failed delivery attempts is payable by the customer.

7. Problems, delays and damage

If your parcel arrives damaged or does not arrive at all, write to us at info@gingervelvet.com and we will open a claim with the carrier. We will ask you for photographs of the packaging if the damage is visible.

The stated times are estimates and may be affected by peak periods, local public holidays or carrier incidents. In accordance with consumer law, if we cannot deliver your order within a reasonable time we will tell you, and you may cancel the contract and receive a full refund.

8. Exchanges and returns

Exchange and return conditions are set out in the Exchange and Returns Policy.

Last updated: 2 September 2026.